Frequently Asked Questions

Use the search bar or filter by category, material, or application. You'll find what you're looking for in just a few clicks. Our webshop is constantly evolving, so new items are added regularly.

1. Search for your article(s)
2. Add to your cart and complete your order
3. Enter your details - don't forget your VAT number if you are purchasing for business purposes
4. Choose your payment method
5. Confirm your order

You'll immediately receive a confirmation email. This email also contains your order number, which will be useful if you contact us later. We'll send you a track & trace code as soon as your package leaves.

No, we deliberately don't. This way, we avoid misunderstandings. Online orders are automatically processed into our system, correctly and quickly. And you choose your payment method right away.

Absolutely! Order a sample just like you would a regular item. Standard delivery terms apply. Want to see the colors in person? We have a handy color chart for cotton: visual and tangible.

Yes. You'll receive automatic email updates throughout the entire process. Every customer also automatically has an account linked to their email address as soon as an order is placed. You can track everything from there as well.

Don't panic. Check your spam or junk mail first. Still nothing? Then verify a few things. Has the money already been debited from your account? Wait a few hours; sometimes there's a delay. Take a look at your account. Still nothing? Contact us. We'll help you sort it out!

Unfortunately not. Our system is fast, and usually your package is already on its way before you can say "stop." Still unsure? Contact us soon; we might be able to sort something out.

Please contact us. We'll see if we can provide additional supplies, deliver later, or suggest an alternative.

Of course! Even as a B2B customer, you can easily place your order through our webshop. Don't forget to enter your VAT number at checkout. If you want to make repeat purchases faster, we recommend creating an account. You can also contact us for quotes or customized products.

Absolutely! We're open to long-term partnerships and offer customized solutions for your business. From bulk orders to specialized applications, we're happy to work with you to provide the best ropes for your processes. Send us a message with detailed information, and a technical expert will contact you soon to discuss the possibilities.

Yes, you have a two-year statutory warranty on consumer goods. If something goes wrong, let us know and we'll resolve it together.

You can pay quickly and safely using various payment options:

• Bancontact (for Belgian customers, via card or QR)
• Credit card (e.g. Visa or Mastercard)
• Accelerated checkout options such as Apple Pay or Google Pay
• Various local payment methods such as iDEAL, Klarna and SOFORT banking

Available payment methods may vary by country and are visible during the checkout process.

We ensure a smooth and secure payment process; you can count on that. The payment system is PCI-compliant and uses SSL encryption to keep customer data safe. All payments are processed through a highly secure environment.

Please try again. Sometimes refreshing the page is enough.
Check if the amount has already been debited from your account. Wait a moment and see if you've received a confirmation email. Still unsure? Contact us, and we'll look into it for you.

Yes, automatically and digitally. As soon as your order is processed, whether you're ordering for private individuals or businesses, you'll receive the invoice by email or via Peppol.

Important: If you are a business customer, please ensure you enter your VAT number correctly when placing your order. We cannot change it later.

Didn't receive an invoice? Let us know, we're happy to help.

Yes, of course. You won't find them in your account (yet), but just send us an email at contact@corbeo.be with your order number, and we'll send you a copy.

During the ordering process, you have two options: delivery or pickup at our company. Delivery includes both home delivery and delivery to a collection point. The default delivery option is home delivery. Sometimes a collection point might be more convenient. You can easily change this via the email from the carrier you receive once your order has left our company.

Yes, that's possible, but only on weekdays between 10:00 AM and 12:00 PM. Simply follow the online ordering process and select pickup. Wait for our confirmation that your order is ready.
We don't have a physical store, so simply walking in and shopping isn't possible. However, many of our products are available in DIY stores, garden shops, hobby shops, and specialty stores, where you can shop in person. You can find our distributors using the store locator.

We'd love to do it for free all the time, but unfortunately... shipping companies don't work for free and the costs have to be paid somehow.
Shipping costs are automatically calculated based on weight, volume, and destination. You'll see this clearly in your shopping cart before checkout. The breakdown below gives you an idea:

Shipping costs per destination:

BENELUX

• Regular shipping costs: €5.95
• Shipping costs for large shipments (1): €49.95
• Free delivery from: €55

France (2)

• Regular shipping costs: €8.95
• Shipping costs for large shipments (1): €195 (€279 for Paris)
• Free delivery from: €85

Germany

• Regular shipping costs: €6.95
• Shipping costs for large shipments (1): €99.50
• Free delivery from: €65

Spain (3), Italy (3) and Austria

• Regular shipping costs: €12.95
• Shipping costs for large shipments (1): €295
• Free delivery from: €125

Other countries within the European Union

• Regular shipping costs: €30.95
• Shipping costs for large shipments (1): €295
• No free delivery

Outside the European Union

• We currently only ship to addresses within the EU. You can always contact us for more information.
  

(1) Most orders are part of a regular shipment, where the standard shipping cost applies in combination with free delivery for the specified order value. In exceptional cases with large items, we must arrange separate shipping due to either weight or dimensions. In these cases, the order value for free delivery does not apply, and the shipping cost is automatically calculated at checkout. You will find a clear and accurate overview in your shopping cart.

(2) Except overseas territories, Monaco and Corsica.

(3) Except Balearic Islands, Andorra, Canary Islands, San Marino and Vatican City.

We ship to various countries within Europe. A complete overview, including delivery times and shipping costs per region, can be found in the other questions in this FAQ section.

Order before 1:30 PM on a business day and we'll ship your order the same day.
Please note: weekend orders won't ship until Monday. Once the order leaves our warehouse, the delivery process is handled by our shipping partner.

The average delivery times per country that we negotiated:

• Belgium and the Netherlands: 1 working day
• Luxembourg and Germany: 2 working days
• France, Spain and Austria: 3 working days
• Italy: 4 working days

Once your order has shipped, you'll receive an email with track & trace. You can also track your order status in your account.

Oops, mistakes happen. If your order has already been processed, we unfortunately can't change the address. But there's hope: with many carriers, you can still change the address yourself right up until just before delivery via the track & trace email you received. Be quick!

If your order has not yet been shipped, please contact our customer service viacontact@corbeo.beAnd we'll adjust it for you. Don't forget to include your order number.

Let's unravel the knot together:

1. Did you receive a confirmation of your order?
2. And then a shipping confirmation with track & trace?
3. Has the average delivery time for your country already been exceeded?

If so, check your track & trace link first. Your package might be with your neighbors or at a collection point. Still haven't found anything? Contact our customer service team; we're happy to help.

Don't worry, your package hasn't disappeared off the radar. Look for it, and you'll find it... or just ask around. Check your mailbox, letterbox, and/or track & trace. The carrier will usually let you know where your package has gone, e.g., to a neighbor, a collection point, or they'll try to deliver it again at a later time.

First, check the shipping note in your package: does it say that a part will follow? If so, it's a backorder, and we'll contact you as soon as it's ready, or we'll refund it automatically.
Don't have any information or are unsure? Send us a message and we'll look into it for you.

Yes, of course. You can return your order up to 14 calendar days after delivery, but there are a few conditions:

• Only new, unused items are eligible.
• We cannot accept returns of used or damaged items.
• First, contact us and request your return through your order. Provide us with the correct reason and all relevant information. We will review your return request and provide you with the appropriate instructions and a suitable solution.

Please note: each return request is handled individually. An administrative fee and the return shipping costs may be deducted from your refund. Once we've reviewed your return request, you'll receive an email with all the necessary information. Transparent and honest.

Very simple:

1. Contact us within 14 calendar days of delivery and request your return through your order in your account. You can do this via the confirmation email when you placed your order or via the account icon at the top of the website. An account is automatically linked to each email address, and you can receive a one-time login code.
2. Please state the reason clearly and correctly, providing additional motivation.
3. We will provide you with the necessary information and return instructions.
4. You return the product, we do the rest.
5. We'll process your return and refund your money. You can expect to receive regular update emails from us during this time so you can keep track of the progress.

You must register your return within 14 calendar days of delivery. Once you've registered, we'll send you the necessary return instructions and information. Don't wait too long, or you'll run into problems with the timing.

This shouldn't happen, of course, but if it does, we're happy to help. Always register your return from your order and provide the correct reason. We'll quickly review it and work with you to find a customized solution. For example, we can send you an alternative item so you can get back to work right away. We'll then receive your return.

Yes, you can. Place a new order for the correct product. For the incorrect item, please initiate the standard returns procedure. Always register your return from your order, providing the correct reasons. Once you've registered your return, we'll send you the necessary return instructions and information.

Once we've received and processed your return, you'll receive a notification and we'll refund your money as soon as possible using the same payment method. Please allow a few business days for this. The parcel service needs to deliver the return to us, and we also need some internal processing time. Furthermore, the number of business days it takes for the money to appear in your account may vary from bank to bank.

On each product page, you'll find detailed information about each item, from specifications to applications. Looking for additional advice or unsure which product you need? Our customer service team is ready to assist you with personalized advice.

That's a good question, and we're happy to help! Rope is a highly technical product, and we offer a wide selection, but the choice often depends on your specific wishes and needs. The type of rope, its thickness, strength, or material can make a big difference. Our rope selector will help you get started. The product pages and search filters also contain a wealth of useful information to help you make the right choice. For personalized advice, you can always contact us..Together we will find the right product for your specific situation.

Our products are suitable for a wide range of applications, from industrial processes to hobby or DIY projects.
Some popular applications include:

• in construction as a pull rope, hoisting rope, straightening rope or mason's rope;
• during water activities;
• security and assurance;
• rope work for retail;
• crafting and (re)creative use;
• twine in the garden;
• decoration;
• packing twine or binding twine;
• as a lashing rope in the youth movement;
• in DIY projects;
• in countless industrial processes.

If you have a specific application in mind and are unsure about your choice, please feel free to contact us. Our technical rope experts are happy to help you find the best solution.

For anyone working with rope, whether for a project, hobby, or sport, choosing the right type is crucial. A visually striking difference between ropes is their structure: braided or twisted.

Twisted rope, also called plied rope, is made by twisting multiple strands together. This creates a stiffer rope that retains its shape well. Twisted rope is generally stronger than braided rope of the same diameter and material. It is also very suitable for knotting and splicing. However, this type of rope can fray more easily with frequent friction.

Braided rope consists of a core and a tightly braided sheath. The result is a supple and smooth rope that bends easily and feels comfortable in the hand. This makes braided rope ideal for applications where flexibility is important. Moreover, it is more resistant to wear and abrasion than twisted rope.

The choice between braided and twisted rope therefore depends heavily on the application you intend to use it for. Also, keep in mind that not only the structure but also the material (such as polypropylene, nylon, flax, or sisal) significantly influences the rope's properties.

Discover all ropes in our webshop.

The difference between breaking strength and safe working load plays a major role in choosing the right rope for your job or project. In short, breaking strength is what a rope can theoretically handle, and safe working load is the maximum load you can safely use it with.

Breaking strength is the maximum load a rope can withstand under ideal conditions before breaking. This is a theoretical value, measured under "laboratory conditions" without knots, wear, or impact.

The Safe Working Load (SWL) or Working Load Limit is the load the rope can safely and repeatedly support with a wide safety margin. The SWL is much lower than the breaking load and is calculated with a safety factor of 1/10th of the breaking load. It is a practical strength for safe use.

Member macramé stands for:

• Quality: strong and durable rope;
• Variety: available in various thicknesses and lengths;
• Colour splendor: from neutral tones to vibrant colours.

At Corbeo, it's not just about tying knots, but also about connecting responsibly.
Our macramé cotton is made from recycled and regenerated cotton fibers, a great example of circular thinking!

The macrame rope is made with high-quality organic cotton yarns or recycled yarns. Regenerated cotton is obtained from cotton scraps from clothing, fabrics, etc. By blending different shades, beautiful colors are created. This process gives us the most sustainable rope on the market. Due to this recycling and production process, traces of polyester may be present, and the colors may vary slightly from batch to batch. Since this is a natural product, the thickness of the thread may also vary slightly. Considering the environmental impact of producing new cotton, our eco-friendly version will have a significant positive impact on the overall product sustainability. The yarns are Oeko-Tex certified and therefore free from components that are harmful to people or health.

Rope Master Tip: Because we don't use dyes, colors may vary slightly between production batches. If you have a large project, be sure to purchase enough rope at once to avoid color variations.

Read more in this blog post.

Our macrame rope is available in single twist and double twist.

The double twist creates a beautifully finished and strong rope. The double twist technique involves twisting three smaller twisted strands back together, resulting in a stronger rope that separates into multiple strands. The single twist is ideal for creative applications such as feathers or fringe: the end unravels beautifully into fine fibers or thin threads.

Discover all the differences in this blog post.

The macrame rope is made with high-quality organic cotton yarns or recycled yarns. Regenerated cotton is obtained from cotton scraps from clothing, fabrics, etc. By blending different shades, beautiful colors are created. This process gives us the most sustainable rope on the market. Due to this recycling and production process, traces of polyester may be present, and the colors may vary slightly from batch to batch. Since this is a natural product, the thickness of the thread may also vary slightly. Considering the environmental impact of producing new cotton, our eco-friendly version will have a significant positive impact on the overall product sustainability. The yarns are Oeko-Tex certified and therefore free from components that are harmful to people or health.

Research among our early professional users has shown that our fluorescent nylon mason's cord is the mason's most popular ally.

• Tensile strength: super strong and wear-resistant (resistant to friction);
• Minimal stretch, remains taut more easily for straight walls;
• Resistant to UV radiation, moisture and chemicals;
• Ideal for precision work and long-term projects.

Polyester rope is perfect for outdoor use thanks to its strength, abrasion resistance, UV resistance, and overall durability. Polyester absorbs little water, retains its breaking strength when wet, and doesn't rot, shrink, or stiffen. This makes it a reliable and safe choice, even with intensive use and changing weather conditions.

Our ropes are sturdy and meet all quality requirements and standards, but they are not certified for use in playgrounds or for applications where children play on, in, or with them. Therefore, we do not provide any guarantees or direct approval for the use of our ropes in these environments. For playground equipment in public spaces, we recommend using specially certified playground ropes. These meet different safety standards than our ropes for decorative, creative, or industrial use.

Sure! You can simply check out as a guest. Quick and easy, with no extra steps.

Without an account, you'll miss out on some handy features like quickly reordering without having to re-enter your details or adding an item to your favorites. You choose how tight you want to tie the rope. An account is automatically linked to each email address, which you can easily log in to with a one-time registration code.

An account provides that little bit of extra rope to work with:

• you can track your orders;
• you have a handy overview of your order history;
• you can save favorite products;
• you will receive exclusive promotions, tips & tricks (no spam, we promise);
• order faster in the future.

In short: an account makes everything a little smoother, but it's certainly not required. An account is automatically linked to every email address.

You can do this via a previously received email from us or via the icon at the top of the webshop. Each email address is automatically linked to an account, which you can easily log in to with a one-time registration code.

We take your privacy seriously. Your data will be:

• processed according to strict GDPR legislation;
• only used for communications about your order or (if you wish) for targeted updates and promotions;
• never shared with third parties.

Would you like to view, edit, or delete your data? Let us know; you have every right to do so.

Yes, we make many ropes from A to Z. Our production takes place entirely in Belgium, under our own roof, and with great care for people, the environment, and materials.
Curious what that looks like? Take a look behind the scenes on our YouTube page.

Corbeo offers products for home use as well as high-quality items highly valued by professionals. The cords are complemented by items for load securing, chains, accessories, and steel wire, roller shutter materials, and mats.

What you see in our webshop is just the tip of the iceberg. In addition to our online offering, we have a wide range of products available at various DIY stores, including technical cords, custom solutions, industrial applications, and more. Looking for something specific? Let us know, and we'd be happy to help.

Yes! We offer a wide range for professional applications.
Our B2B customers can count on:

• technical expertise: we work with you to find the right rope solution for your internal process;
• custom-made: we produce rope to size, exactly as you need it;
• Wholesale prices: get access to better prices for larger quantities;
• Fast delivery: because we understand that speed is often essential.

Very simple and preferably in a way that suits you:

• Email us at contact@corbeo.be. Convenient, as you can also send photos or information.
• Follow or tag us on social media: Facebook, Instagram, LinkedIn. Share your creations, and we might just feature your project!
• Post a review on our website.
• You can reach us by phone at +32 52 46 97 80 on weekdays from 8:30 AM to 12:00 PM and from 1:00 PM to 4:30 PM (until 3:30 PM on Fridays). Honestly, email is sometimes clearer. This prevents misunderstandings, allows us to find the right information, and provides a suitable response.